Expert Regulatory Compliance Advice for Lawyers

Compliance Advice

THE LAWYER'S FRIEND

Services

Book in for an online advice session or a scoping and discovery call. 

COMPLIANCE ADVICE

Regulatory and Compliance Guidance

My approach to good compliance is to work from first principles and understand not only the meaning but the purpose of the regulation. That way you can be confident that what you do will be correct and make sense not only for you, but also for your clients.

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THE LAWYER'S FRIEND

My Services

For areas requiring specialised advice, I leverage my network of seasoned experts, ensuring you receive comprehensive support.
My particular expertise lies in the Legal Profession Uniform Law. 

Practice Structures

Helping you choose the appropriate practice structure for the work you do and the insurance you need.

Costs disclosure

Crafting clear and compliant costs disclosures and agreements.

Meaningful pricing

Refining your pricing methods – and how to make the transition from the hourly rate.

Practicing Certificates

Guidance on practicing certificates, including conditions and restrictions.

Efficient Management Systems

Implementing effective management systems and monitoring for compliance issues.

Supervision

Developing systems for supervising staff, especially early career lawyers

Ethics

Navigating ethical dilemmas and tailoring engaging education for your staff.

Money

Billing, payment and trust questions.

Dealing with the Regulator

Applying for exemptions and responding to regulatory concerns.

Where to From Here?

I offer three types of appointments.
Click on the button below to discover which will best suit your needs.

As a sole practitioner to me it is a priceless commodity to be able to receive detailed and clear advice delivered in a way that makes me feel like I am chatting with a friend.  In my experience Jennie’s service is exactly that priceless commodity!  I highly recommend all sole practitioners to include Jennie in their list of ‘go-to people’.   

Bonnie-Jean McCormack (Lawyer, Holistic Counsellor, FDR Practitioner & Mediator) 

THE LAWYER'S FRIEND

My Services

Revamp client-facing precedents

Reviewing and revamping client-facing documents, ensuring they are clear, complete, compliant and meaningful.

Crafting better engagement agreements

Crafting meaningful engagement agreements that go beyond compliance, helping you and your client stay on the same page. 

Bills that communicate

Crafting your bills and a billing schedule that communicate your value

Improving communication

Optimising clear and structured communications throughout the client engagement.

Enhancing client care

Enhancing the quality of your client care, ensuring every interaction reflects the highest standards.  

Vulnerable consumers

Helping you work effectively with vulnerable clients.

Streamline complaints management

Best practice for dealing with client feedback and complaints management with effective processes for firms of all sizes. 

Innovating new services

Together we can create new products and services that stem from your unique expertise and your clients’ specific needs.  

Where to From Here?

I offer 3 types of appointments so we can scope out a package for you.

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COMPLIANCE ADVICE

Troubleshooting

Navigating complaints to the regulator and addressing compliance issues can be daunting when you face them alone.  You might also feel stuck when you contemplate that file in the bottom drawer or that difficult client relationship.  Lean on my experienced outside perspective for compassionate, sensible and pragmatic advice.  I focus on identifying the root causes and helping you prevent future problems. 

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THE LAWYER'S FRIEND

My Services

As we work together, we can both address immediate concerns and strengthen your resilience and response to future challenges.

Strategic Complaint Management

Reviewing complaints and developing a strategy to deal with them effectively.

Remedial education

Providing tailored ethics and compliance education following a regulatory determination

Implementation of Directions

Assistance with implementation of management systems directions (e.g. s.257, Uniform Law) and other practice-specific determinations. 

Problem File and Client Relationships

Helping you chart a course forward for a problem file or difficult client relationship.

Where to From Here?

I offer three types of appointments.
Click on the button below to discover which will best suit your needs.

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THE LAWYER'S FRIEND

Let's Connect

Have a specific question, or want to pick my brain about a few things? Book a fixed price advice session
Need something more detailed? Let's start with a 15 minute scoping chat