Compliance Advice
THE LAWYER'S FRIEND
Services
Book in for an online advice session or a scoping and discovery call.
Regulatory &
Compliance Guidance
Enhanced
Client Relationships
Troubleshooting
COMPLIANCE ADVICE
Regulatory and Compliance Guidance
My approach to good compliance is to work from first principles and understand not only the meaning but the purpose of the regulation. That way you can be confident that what you do will be correct and make sense not only for you, but also for your clients.
Scroll to see my services.
THE LAWYER'S FRIEND
My Services
For areas requiring specialised advice, I leverage my network of seasoned experts, ensuring you receive comprehensive support.
My particular expertise lies in the Legal Profession Uniform Law.
Practice Structures
Helping you choose the appropriate practice structure for the work you do and the insurance you need.
Costs disclosure
Crafting clear and compliant costs disclosures and agreements.
Meaningful pricing
Refining your pricing methods – and how to make the transition from the hourly rate.
Practicing Certificates
Guidance on practicing certificates, including conditions and restrictions.
Efficient Management Systems
Implementing effective management systems and monitoring for compliance issues.
Supervision
Developing systems for supervising staff, especially early career lawyers.
Ethics
Navigating ethical dilemmas and tailoring engaging education for your staff.
Money
Billing, payment and trust questions.
Dealing with the Regulator
Applying for exemptions and responding to regulatory concerns.
Where to From Here?
I offer three types of appointments.
Click on the button below to discover which will best suit your needs.
As a sole practitioner to me it is a priceless commodity to be able to receive detailed and clear advice delivered in a way that makes me feel like I am chatting with a friend. In my experience Jennie’s service is exactly that priceless commodity! I highly recommend all sole practitioners to include Jennie in their list of ‘go-to people’.
Bonnie-Jean McCormack (Lawyer, Holistic Counsellor, FDR Practitioner & Mediator)
COMPLIANCE ADVICE
Enhanced Client Relationships
Leverage my deep experience to build stronger, more trusting relationships with your clients as well as sidestep potential issues.
Scroll to see my services.
THE LAWYER'S FRIEND
My Services
Revamp client-facing precedents
Reviewing and revamping client-facing documents, ensuring they are clear, complete, compliant and meaningful.
Crafting better engagement agreements
Crafting meaningful engagement agreements that go beyond compliance, helping you and your client stay on the same page.
Bills that communicate
Crafting your bills and a billing schedule that communicate your value
Improving communication
Optimising clear and structured communications throughout the client engagement.
Enhancing client care
Enhancing the quality of your client care, ensuring every interaction reflects the highest standards.
Vulnerable consumers
Helping you work effectively with vulnerable clients.
Streamline complaints management
Best practice for dealing with client feedback and complaints management with effective processes for firms of all sizes.
Innovating new services
Together we can create new products and services that stem from your unique expertise and your clients’ specific needs.
Where to From Here?
I offer 3 types of appointments so we can scope out a package for you.
Testimonial text to go here
Name, Role
COMPLIANCE ADVICE
Troubleshooting
Navigating complaints to the regulator and addressing compliance issues can be daunting when you face them alone. You might also feel stuck when you contemplate that file in the bottom drawer or that difficult client relationship. Lean on my experienced outside perspective for compassionate, sensible and pragmatic advice. I focus on identifying the root causes and helping you prevent future problems.
Scroll to see my services.
THE LAWYER'S FRIEND
My Services
As we work together, we can both address immediate concerns and strengthen your resilience and response to future challenges.
Strategic Complaint Management
Reviewing complaints and developing a strategy to deal with them effectively.
Remedial education
Providing tailored ethics and compliance education following a regulatory determination
Implementation of Directions
Assistance with implementation of management systems directions (e.g. s.257, Uniform Law) and other practice-specific determinations.
Problem File and Client Relationships
Helping you chart a course forward for a problem file or difficult client relationship.
Where to From Here?
I offer three types of appointments.
Click on the button below to discover which will best suit your needs.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.